Return and Refund Policy
beadedstream Return and Refund Policy
At beadedstream, we strive to provide high-quality products that meet your needs. If you’re not fully satisfied with your purchase, we’re here to help with a straightforward return and refund process.
1. Eligibility for Returns
- Returns are accepted within 30 days of receiving your order.
- Products must be in their original, sellable condition with no signs of damage, use, or alteration.
- Items should be securely packaged to avoid damage during return shipping.
2. How to Initiate a Return
To start a return, please contact our Customer Service team at contact@beadedstream.com. Be sure to include:
- Your order number
- A brief reason for the return
- Any relevant photos, if applicable
Once your request is reviewed, we will provide further instructions for the return process.
3. Refund Process
- Upon receiving and inspecting the returned item, we will issue a full refund for items in original condition to your original payment method.
- Refunds may take 5-7 business days to process, depending on your financial institution.
- Shipping fees for the original delivery are non-refundable.
4. Return Shipping Costs
- For returns due to dissatisfaction with the product, the customer is responsible for return shipping costs.
- If the return is due to an error on our part (e.g., incorrect or defective item shipped), we will cover the return shipping fees.
We appreciate your understanding and cooperation as we work to ensure your satisfaction. If you have any questions about this policy, don’t hesitate to reach out at contact@beadedstream.com.
beadedstream Shipping Policy
At beadedstream, we are committed to delivering your products securely and efficiently. Below is an overview of our shipping options and policies:
1. Shipping Zones and Options
We ship our products from Anchorage, Alaska to locations in North America (U.S., Canada, Mexico) and Europe. Our shipping options are designed to meet your needs for reliability and flexibility.
1.1 Domestic and International Shipping
FedEx Shipping:
- Orders are shipped via FedEx with tracking provided. Shipping costs are calculated at checkout based on destination and package size and weight.
- Delivery estimates vary based on FedEx service levels and location.
Will Call (Warehouse Pickup):
- Customers can pick up their orders at our offices in Anch at no additional cost.
- Pickup Hours: Monday to Friday, 9:00 AM to 5:00 PM (local time).
- Address:
7810 King St
Anchorage, AK 99518 - You will receive an email notification when your order is ready for pickup.
Preferred Shipper
- If you have a preferred shipping carrier, please contact us at contact@beadedstream.com to make arrangements. Additional charges may apply based on your selected carrier.
2. Delivery Estimates
- FedEx Shipping: Delivery times depend on the selected FedEx service level and destination. Typical timeframes:
- U.S. & Canada: 3–7 business days
- Mexico & Europe: 7–14 business days
- Will Call (Warehouse Pickup): Orders are typically ready for pickup within 2–3 business days after being placed.
3. Shipping Costs and Duties
- Shipping Costs: All shipping fees are calculated at checkout based on the destination and package size.
- Duties and Taxes: For shipments outside the U.S., customers are responsible for any applicable duties, taxes, or additional fees required by their country.
4. Additional Notes
- FedEx Only: We ship via FedEx for standard orders to ensure reliability and tracking.
- Limited Shipping Regions: We currently ship to the U.S., Canada, Mexico, and Europe only.
- Contact for Custom Shipping Requests: For custom shipping arrangements or preferred shippers, please contact us directly at contact@beadedstream.com.